Refund policy

 

Refund Policy

We have a 30-day return policy; you have 30 days after receiving your item to request a return. This Refund Policy does not apply to any products designated as final sale or non-returnable.

To be eligible for a return, your item must be in the same condition in which it was received, unopened and unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To initiate a return, contact us at custsvc@contemporoast.com. 

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You will be responsible for paying for your own shipping costs for returning your item. You bear the risk of loss during shipment. We therefore strongly recommend that you fully insure your return shipment against loss or damage and that you use a carrier that can provide you with proof of delivery for your protection.

WE OFFER NO REFUNDS ON ANY PRODUCTS DESIGNATED ON THIS SITE AS NON-RETURNABLE.

You can always contact us for any return questions at custsvc@contemporoast.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you received the wrong item, so we may evaluate the issue and make it right.

Exceptions/Non-Returnable Items

We do not accept returns of opened packages or containers of coffee beans. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded via your original payment method within 10 business days. Shipping costs are non-refundable. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we’ve approved your return, please contact us at custsvc@contemporoast.com.

Questions

If you have any questions about the delivery and shipment or your order, please contact us at custsvc@contemporoast.com.

 

Last Modified: February 6, 2023